Shipping Info
Processing times, delivery estimates, tracking, and how we handle your order.
Every order placed before 5pm ET is packed and dropped off at USPS the same day. Every order ships in plain outer packaging with no product or brand markings. Inside, the box your vial arrives in carries its batch number, so you can match it to the certificate on our Lab Tests page.
Processing Times
Orders placed before 5pm ET are packed and dropped off at the USPS collection box the same day, excluding Sundays and public holidays when USPS is closed. The box is collected at 6pm. Transit time begins once USPS scans the package in.
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Shipping Options & Timeframes
| Method | Estimated Delivery | Tracking |
|---|---|---|
| Free Shipping — USPS Ground Advantage | 2–5 business days | Yes |
| USPS Priority Mail — $9.95 | 2–3 business days | Yes |
Delivery timeframes are estimates provided by the carrier and are not guaranteed. Delays may occur during high-volume periods, or due to weather or other circumstances outside our control.
Tracking Your Order
Once your order is dispatched, a tracking number will be emailed to the address you provided at checkout. You can use this number to track your delivery directly on the carrier's website.
If you have not received a tracking email within 2 business days of placing your order, please check your spam folder before contacting us.
Shipping Destinations
We currently ship within the United States. International shipping availability may vary — if your country is not available at checkout, please contact us to enquire.
Lost or Delayed Packages
Once an order has been dispatched and a tracking number issued, the package is in the care of the carrier. We are not responsible for delays caused by the carrier, customs, or other circumstances outside our control.
If your tracking shows no movement for more than 7 business days, or your package is confirmed lost by the carrier, please contact us at support@modusclub.co and we will replace the order or refund it.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after ordering, contact us right away at support@modusclub.co and we will try to correct it before dispatch.