Returns & Refunds
Our policy on returns, refunds, and how we handle order issues.
Due to the nature of our products, all sales are final, except where an order arrives damaged, defective, or incorrect due to an error on our part (see the section on orders that do not arrive or arrive wrong, below). Please read the full policy below before placing your order.
No Returns Policy
All purchases made on modusclub.co are final. We do not accept returns of any products once an order has been placed and payment has been processed.
This policy applies to all products in our catalogue, including research peptides and all other items sold on our store, subject to the remedies for damaged, defective, or mis-shipped orders described below.
When We Cannot Refund
We cannot refund an order for any of the following reasons:
- Change of mind after purchase
- Incorrect product ordered by the customer
- Delays in shipping or transit times
- Products that have been opened or used
- Personal preference or dissatisfaction
Orders That Do Not Arrive, or Arrive Wrong
If your order never arrives, arrives damaged in transit, or contains the wrong item because of a picking error on our end, contact us at support@modusclub.co within 7 days, with your order number and photographs if the problem is something you can see.
We will review the case and put it right, either by replacing the order or by refunding what you paid. This covers problems we caused and problems that happened in transit, and does not otherwise change the policy above.
Lost Packages
If carrier tracking shows your order as delivered but you cannot find it, we will help you open a claim with the carrier. If tracking shows it was never delivered, we will replace the order or refund it. Please refer to our Shipping Info page for more details.
Payment Disputes
By completing a purchase you agree to this policy. Some payment methods, including bank transfers such as Zelle, cannot be reversed once they are sent, so please check your order details before paying. If anything goes wrong, email us first. We would rather fix a real problem quickly than argue about it. Disputes raised without contacting us, on orders that were delivered as described, will be contested with the purchase record, this policy, and carrier tracking.
Questions
Have a question about your order? We're happy to help with anything we can within the scope of this policy. Reach us at support@modusclub.co.